Returns Policy

At Calor we ensure all products are of the highest quality and satisfy your needs. Therefore all products have been selected to ensure you get value for money, while ensuring we meet your expectations.

However, we realise that you may not always be satisfied with your purchase, therefore we have a returns process that makes it simple for you to return any unwanted goods.

If for any reason you are not happy with any item purchased from us, you may return it within 30 days of receipt for exchange or a full refund.

All we ask is that items returned to us must be in their original, unused and unmarked condition in its original packaging. Simply enclose a completed copy of our Returns Form with the item and send back to us.*

To view and print our Returns Form, please click here.

Items purchased from Calor may be returned to the following address:

Calor Shop
7 Balloo Crescent
Bangor, Co Down
BT19 7WP
Northern Ireland


Please Note

If your item is unwanted and not faulty, please make sure that it is unused and in a sealable condition complete with its original packaging, alongside any promotional items associated to the purchase.



*You are required to pay for all return carriage costs.